Covid-19 Tested Our Strategy At PwC US—And It Didn’t Win. Here’s Why.
Three key principles were integral to PwC’s digital transformation—and they continue to guide as the firm adapts for the evolving future of work.
A New Growth Formula For A New Era
Return on CX investments has become stagnant for 81% of brands. CEOs need to pivot to BX, which focuses the entire company on finding and fulfilling their customers’ unmet needs.
Digital Strategy: ‘Go Ahead And Go For Broke’
Eleven savvy large-cap CEOs gathered to share their strategies for digitization and how what they’ve learned in 2020 will shape 2021—and beyond.
The Great Digital Acceleration
The new challenge organizations face is to continue to build out and improve digital channels as we begin to adjust to post-pandemic life. It isn’t rocket science—but it’s not easy, either.
Reinventing Cult-ure In The New Normal
The 9/11 tragedy served to bring us together; the pandemic seems to have pulled us apart. Leaders will have to work hard to reinvent, rather than restore, a winning corporate culture.
7 Questions To Ask Yourself When That Really Big Customer Calls
Getting in the door of a potential blue-chip customer is a dream come true, but that dream will fast become a nightmare if you’re not ready to deliver.
The Most Painful Lesson From The SolarWinds Hack
As companies get more sophisticated, hackers are finding new weak spots. Often, that means attacking a company through its suppliers.
Thriving In Sustained Ambiguity
The consensus seems to be that many of us are going to be trapped in our bunkers for a while longer. Some tips to help manage the ongoing uncertainty.
Why Businesses No Longer Have To Choose Between Heart, Head And Wallet
The data shows a connection between the greater good and the bottom line.
How To Partner With Schools To Close The Skills Gap
There’s no procedures manual for building public-private partnerships, but the learning that comes with success and failure illuminates the way forward. One CEO shares her experience.