A New Growth Formula For A New Era
Return on CX investments has become stagnant for 81% of brands. CEOs need to pivot to BX, which focuses the entire company on finding and fulfilling their customers’ unmet needs.
Return on CX investments has become stagnant for 81% of brands. CEOs need to pivot to BX, which focuses the entire company on finding and fulfilling their customers’ unmet needs.
Eleven savvy large-cap CEOs gathered to share their strategies for digitization and how what they’ve learned in 2020 will shape 2021—and beyond.
Getting in the door of a potential blue-chip customer is a dream come true, but that dream will fast become a nightmare if you’re not ready to deliver.
The online car-insurance startup began in Illinois, and now plans to add 300 jobs in Michigan.
Our obsession with efficiency and fixation on productivity has brutally undermined the capacity to prevent, deal with and bounce back from a pandemic. It’s time to rebalance.
As work and home lives merge, employees struggle to unplug, take breaks, recharge or decompress at the end of the workday, and that can be devastating to productivity and mental health. Tips for your people—and for yourself.
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