Rethinking Competitive Advantage: New Rules for the Digital Age
Rich Gilbert, Senior Vice President; Chief Digital Information Officer, Aflac
The most important charge for companies today—regardless of industry—is setting the vision for digital transformation. No one is better positioned to help the company do this than the chief information officer. But how does the CIO drive collaboration in the C-Suite to move from vision to execution? Hear how Rich Gilbert, Senior Vice President and Chief Digital and Information Officer for Aflac, the leading provider of supplemental insurance in the United States, works with his CEO and business unit leaders to create a single vision with faster execution and forward momentum. Rich will share strategies to help shift your organization’s mindset around IT from managing traditional IT activities to enabling the business to be responsive to change. Now’s the time to elevate the role of your technology department to accelerate true transformation. Don’t miss this session to learn how.
Noon – 12:45 pm
Setting the CIO’s Agenda for 2022–Digital Adaptation Versus Transformation
Ketan Pandit, Chief Information Officer, QBE North America
Dru Rai, Chief Information Officer, American Cancer Society
Virgil Wong, Chief Digital Officer, Hinduja Global Solutions
In an era of constant disruption, IT’s work is shifting from once-and-done to continual change. While digital “transformation” implies an end, we know that the reality is that technology research and development never stops. So how do you collaborate with other business unit leaders to innovate, optimize and growth the business? How do you prioritize a limited budget and establish a set of guiding principles to set your company up for success? Our panel of veteran CIOs will help you tackle these questions and help you position your IT department as a strategic partner driving digital adaptation, not just a fixer of broken systems.
12:45 – 1:00 pm
1:00 – 1:30 pm
Putting the Customer First: How to Marry Tech and Tradition for a Nimble Omnichannel Experience
Kelly Cook, Chief Marketing & IT Officer, David’s Bridal
In today’s environment, e-commerce is a baseline requirement for every business—regardless of industry. How does a traditional bricks-and-mortar business embrace the need to implement a frictionless omnichannel experience? We’ll sit down with David’s Bridals chief marketing and IT officer to learn how the company streamlined its go-to-market strategy online to exceed pre-Covid sales. From eliminating silos and creating a nimble culture to implementing digital tools that provide meaningful two-way communications with your customers, learn how to put the customer at the center of your company and work outward from there.